The Phoenix Hotel Zermatt

Polite staff, neat and clean rooms, elegant design and decoration, excellent Matterhorn views, good breakfast.

No.

I had a wonderful stay at this hotel. The rooms were clean and modern, and the staff at the front desk were friendly and helpful. They even allowed me to store my luggage before check-in so I could explore the town. The location was perfect, close to the railway station, the Gornergrat railway, and the sky train. It was so convenient to have everything within reach. The breakfast was delicious with a good variety of choices. the staff were really good too make my experience enjoyable.

Nothing.

Had a fantastic New Year's stay in this beautiful hotel. The staff were super friendly and gave great advice on things to do. The breakfast spread was amazing, a great way to start each day on the slopes. The rooms werevery comfy and tidy, with a separate ski room for our gear.

The only downside was the one key policy, a bit inconvenient if one of us wanted to stay out past 10 when the front desk closed. Would love to see a solution to this in the future.

I had a wonderful stay at a hotel with a great location in Zermatt. The room had a fantastic view and wasnice and neat. The breakfast was delicious and the staff at the desk were friendly and helpful. I highly recommend this hotel for a great experience.

Stunning view of the Matterhorn. Supportive, friendly staff with good English. Comfortable rooms. Superb location, close to town center and bus stop. Thank you!

This hotel is a great choice for anyone visiting this beautiful Swiss Alpine town. It's situated right in the center, on a little hill, offering the most amazing views of the Matterhorn. The staff is friendly and knowledgeable, always ready to help and recommend nearby attractions. The rooms are clean and well-equipped, with some even featuring a patio with a view of the Matterhorn. And the breakfast served here is simply delightful, with a wide variety of options to choose from.

No improvements needed, everything was perfect.

Excellent hosts, kind and helpful. Partial view of Matterhorn from balcony and breakfast room. Perfect location near train station in quiet part of village. Lovely rooms with good views. Fresh and varied breakfast. Friendly and attentive staff. Recommended for future stays.

The hotel is conveniently located in the heart of the town, making it easy to access popular attractions and amenities. The bus stop is just a short walk away, allowing for easy transportation around the area. the hotel offers stunning views of the surrounding mountains, providing a picturesque backdrop for guests to enjoy.

The bar area was not open during my stay, which was a disappointment.

Located close to the train station, Hotel Phoenix offers a convenient base for exploring the town. Situated on the river and away from the main shopping street, it provides a quiet and peaceful atmosphere. The rooms are spacious and reasonably priced, ensuring a comfortable stay. The staff is friendly and helpful, providing useful information about local dining options and activities. The breakfast buffet is outstanding, offering a wide selection of delicious items. Hotel Phoenix provides a great location, excellent service, and a satisfying breakfast.

The bathroom in the hotel can be quite small, especially for individuals of average height, and the toilet bowl may be too tall for some guests to comfortably use.

The hotel offers modern facilities and well-maintained rooms with a view of the iconic Matterhorn. The staff is friendly and helpful, providing a warm welcome and offering valuable recommendations for exploring the area. Additionally, the breakfast selection is extensive, with more choices than anyone could want.

No issues encountered, everything was fine.

Friendly staff, awesome breakfast buffet, convenient location, amazing view, helpful staff at the front desk.

Everything great.

The view from the room was fine, with a direct view of the famous mountain. The hotel is conveniently located, just a short walk from the main street and train station. The staff were very helpful and friendly, accommodating our needs and providing useful information.

The location of the hotel is a bit far from the central area, requiring about a 10-minute walk. The pillows provided were quite flat, which may not be comfortable for everyone.

We loved the amazing view from our room's circular bay window. The hotel's cleanliness, breakfast, and friendly staff was so good. Although the shower configuration in the bathtub was a bit concerning, the manager was responsive and open to feedback. I highly recommend this hotel for an amazing visit.